My name is Stephen and I am five years old. I like Bionicle. My mum gave me Hahli and I played with him carefully. But I was sad when some of the parts cracked.
Can you please make all the Bionicles better? And, make Nuparu even stronger than Hahli? Please make the Bionicle legs and the other bits harder and please do not make them so soft.
Thank you, LEGO people.
Update: Here’s their response just hours after we emailed them! Very impressive.
Thanks for getting in touch with us!
I’m sorry there was something wrong with your Hahli Bionicle!
We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through.
Actually – controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right.
We have a whole department of experts (and machines) who test every LEGO set before it leaves us – they even weigh every box to make sure there’s nothing missing.
We’d like to get even better at catching any faulty LEGO sets though, so I’m passing your comments onto the team in charge of testing. It’ll help them make sure this doesn’t happen again.
Thank you for the suggestion of making Nuparu stronger than Hahli. We really appreciate you took the time to write to us! We would like to replace your broken pieces as well! Just let us know which ones got broken and we will send them to you for free!
Please get in touch if you have any more problems (you’ll need to remind me of the reference number on this letter).
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