Dear Sir/Madam:

I am writing about an incident that happened this morning, 12 September, at 8:40 am. The recycling truck arrived at ***** London just before my family and I were due to leave for work and school. The truck blocked our car so we waited patiently while the team did its work.

recycling binWhen it became clear that we might be late, I stepped out of the car to ask the team leader to move the truck a little ways so that we might be able to get out. Instead of responding politely, he said rudely:

“You know we come every week.”

What does he mean by that comment?

Surely we are not expected to leave our house before we need to or otherwise disrupt our normal routine for the recycling team? May I point out that the recycling truck does NOT come at the same time every week. In fact, the time of arrival varies by several hours.

While I appreciate the work of the recycling team, I was dismayed at his unprofessional behavior. I hope that we won’t be greeted in such a way again.

Thank you very much for your prompt attention to this matter,

Dr. Hsien-Hsien Lei