Response from ISPA Re: Wanadoo/Orange
Posted by Cottontimer on 01 Jun 2006 | Tagged as: London
Neil at OrangeProblems.co.uk (formerly WanadooProblems.co.uk) got his broadband reconnected when he wrote to the Internet Services Providers’ Association, UK (ISPA) for help. As I mentioned earlier today, I also did the same last night but had little hope of receiving a reply because I hadn’t followed the proper procedure and submitted an online form complete with a reference number issued by Wanadoo/Orange as well as nitpicky requirements.
To my surprise, less than 24 hours after emailing the ISPA (not quite as quick as Neil’s 3 hour wait), I received a personal reply!
Dear Mr Lei,
Thank you for your email. As Wanadoo are members of ISPA, I have forwarded your complaint on to our contact at the company as set out in the ISPA Code of Practice.
Someone from Wanadoo will contact you within five working days in response to your complaint.
Most of the complaints we receive are resolved satisfactorily in this manner, however if you remain unsatisfied, please contact me again.
Could the end possibly be near? After receiving his email from ISPA, Neil received another email from Wanadoo/Orange who then called him to let him know they would be following-up. So he got results within a day or so of complaining to the ISPA. Please please please cross your fingers for me!
~~~~~
Two months and four days since I lost Wanadoo Wireless & Talk broadband.
Update: Thank you to Deb and Tris for championing my cause.
Technorati Tags: wanadoo, wireless and talk, orange, broadband
Related Posts:
Letter from Wanadoo/Orange Customer Relations...
Wanadoo Doo Doo/Orange Jerks Me Around AGAIN...
Switched from Wanadoo/Orange to BT Broadband...
Indian Ocean Tsunami Graphics...
Parenting Rants...
First Troll...
Crabby...
If your comment doesn't show up immediately, it's probably in moderation. I will approve it as soon as I can! Thanks for your patience.
[...] Consider again the date her dial-up started… 29th March. What’s today? 1st June. Still no broadband. End of May Hsien launched her blog campaign addressing this issue. She’s had a ray of hope shine onto this situation, but who knows how many other people have still heard nothing and are in internet hell/limbo. [...]
W00t! Let’s hope you get cookin’ soon! I’m still working on getting Wanadoo associated with “doo doo” on Google
Tris: OK. I’ll use Wanadoo doo doo as a tag in my next post.
Although they’ve been rebranded to Orange so we gotta think up something catchy for that….
[...] All this means that I’m not at all close to being able to cancel my account. Now I’ll have to wait until Thursday to see if anyone from Wanadoo/Orange tries to contact me as a result of writing the ISPA. Why won’t they let me out of this circular dial-up hell? [...]
[...] All this means that I’m not at all close to being able to cancel my account. Now I’ll have to wait until Thursday to see if anyone from Wanadoo/Orange tries to contact me as a result of writing the ISPA. Why won’t they let me out of this circular dial-up hell? [...]
[...] In response to my complaint to the ISPA last week, Orange, formerly Wanadoo, Customer Relations sent me a letter by post today giving me details on how to apply for my refund and offering to arrange the cancelling of my account without cancellation fee. Why couldn’t this letter have arrived yesterday so I wouldn’t have gotten all worked up?! [...]